After Sales Support You Can Rely On
What To Expect
Maintenance and After Sales Support
At AEI, we pride ourselves on excellent customer support. We always have a real person answering calls, with a response time of 24 hours if the team member is unavailable.
Our solar PV systems are highly reliable and rarely require maintenance. If any issues arise, our dedicated in-house after-sales team is here to help.
Our client portal contains all unique documents, tips, and videos to help you navigate any issues. You can easily log a fault on our website or contact our support team by phone.
Many issues can be diagnosed and resolved remotely, or we will dispatch a technician to your property.
Customer Support and After-Sales
Our dedicated in-house after-sales team is here to help with any issues that arise with remote support and on-site technicians.
Customer Satisfaction
We’re committed to ensuring exceptional customer service and support at every stage of your solar journey.
Remote Performance Monitoring
Autarco also monitors your system performance in real-time and proactively addresses any performance drops, ensuring peak efficiency.
Post-Installation Performance
Our long-standing partnership with industry leaders Autarco ensures that we provide the latest and most reliable solar panel solutions as well as ongoing performance monitoring and maintenance you can rely on.
Monitor Real Time Power Flow
See whether your home is using solar energy, drawing power from the grid, or sending excess solar energy back to the grid.
Remote Performance Monitoring
Autarco also monitors your system performance in real-time and proactively addresses any performance drops, ensuring peak efficiency.
View Output Statistics at a Glance
Helps you monitor and understand your system’s efficiency and energy production and maximise your benefits.
Track Your Power Production
Compare power production, household consumption and grid export/import levels, getting insights on how your routine effects your energy usage.
Track Your Energy Usage Over Time
View imported and exported energy separately to estimate costs for power imported from and exported to the grid, allowing you to optimise energy use and maximise your savings.
Thousands of Irish Homes Now Generating Renewable Energy
Tens of Thousands of Solar Panels Installed Across Every County in Ireland
Millions of Euros Saved in Irish Household Electricity Bills
Support FAQs
FAQ
Can I monitor the performance of my solar panels?
What happens during a power outage? Do solar panels work?
What is the process to move my solar panels to a new home?
What kind of customer support can I expect after installation?
How much maintenance do solar panels require?
What warranties are provided with solar panels?
If your system does not perform as promised, you will receive financial compensation for the amount of the loss.
This guarantee is underwritten by Lloyds of London, and lasts for the first 15 years following your installation.
What happens if my solar panels get damaged?
What happens if the ESB network goes down?
How often do the solar panels need to be cleaned?
What parts of the system need to be replaced and how often?
Get An Instant Online Quote
Find out how much your solar panel system will cost.
Solar Panel Grant Calculator
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Online Solar Assistant
For everything you need to know about solar, ask our solar assistant!