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Contact our customer support team using the form below or scroll on for frequently asked questions.
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+353 1 443 3996
AEI Headquarters
Unit E1 Centre, Point Business Park, Oak Rd, Dublin, D12 P959, Ireland
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FAQs
Customer Support
Can I monitor the performance of my solar panels?
Yes, our Autarco app provides real-time information on your consumption, grid sales, performance outputs, and more. You can also track historical data and compare against previous months or years.
What happens during a power outage? Do solar panels work?
During a power outage, standard grid-tied solar systems will automatically shut down to prevent back-feeding electricity, which can be dangerous to repair crews. However, hybrid systems with battery storage can provide backup power during an outage.
What is the process to move my solar panels to a new home?
Yes, you can move your solar system to a new location and our team has experience in relocating systems. However, this may incur additional labor costs and forfeiture of grants for second-hand equipment.
What kind of customer support can I expect after installation?
AEI prides itself on excellent customer support. We always have a real person answering calls, with a response time of 24 hours if the team member is unavailable. Our client portal contains all unique documents, tips, and videos to help you navigate any issues.
How much maintenance do solar panels require?
We recommend cleaning the panels every two years for optimal performance. Our maintenance team can advise on your specific system’s needs.
What warranties are provided with solar panels?
Yes. Through our partnership with Autarco, we offer Ireland’s only solar system with a cashback guarantee for your peace of mind.
If your system does not perform as promised, you will receive financial compensation for the amount of the loss.
This guarantee is underwritten by Lloyds of London, and lasts for the first 15 years following your installation.
What happens if my solar panels get damaged?
In the rare case of damage, our expert team can quickly replace the panels. Solar panels are robust, and you can even stand on them without causing damage.
What happens if the ESB network goes down?
If the ESB network goes down, your solar PV system will also shut down for safety reasons. However, once the power is restored, the system will automatically reboot and resume normal operation without any additional action required from you.
How often do the solar panels need to be cleaned?
Our solar panels are made of self-cleaning glass, meaning grime and dirt build up much slower. Heavy rain often helps keep them clean. However, to maintain optimal performance, we recommend cleaning the panels every two to three years. Many window cleaning companies now offer solar panel cleaning services as well.
What parts of the system need to be replaced and how often?
Our Solar PV systems are highly reliable and contain no parts that need regular replacement. The panels themselves come with a 25-year performance guarantee, reflecting their long lifespan. Generally, components only need to be replaced if they fail, which is rare.